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Frequently Asked Questions

  • SOBIAL 2016_105

About Stay

Q. Please tell me about hours for check-in / check-out and a fee for late check-out.
A. Check-in is available from 15:00~
We will rock the entrance after 1:00 AM due to security reasons.
If you are arriving at our hotel after 1:00 AM, please inform us using an intercom.

Check-out is until 10:00 AM.
If there is enough availability, you can entend your stay with an addtional fee.
(1) Until 12:00 PM / 30% of the original room rate
(2) Until 15:00 / 50% of the original room rate
(3) After 15:00 / 100% of the original room rate
*We will curculate the price from the original room rate

About Guest Room

Q. What are room amenities?
A. Hand soap / body soap / shampoo / rinse / tooth brush set / razor / shower cap / brush / towel / bath towel / night gown / disposable slippers / Japanese tea

About Facilities and Services

Q. Do you have a parking lot?
A. I'm affraid that we do not have any parking lot. We will introduce parking lots nearby instead.

Q. What kinds of facilities do you have?
A. Restaurant / public bath / library / souvenir shop

Q. What kinds of service do you offer?
A. Welcome drink (14:00 ~ 24:00) / free wifi

About Payment

Q. When should I complete the payment?
A. We ask you to complete the payment when checking in via an automatic fare adjustment machine.

Q. Can I pay by a credit card?
A. We accept VISA、MasterCard、AMERICAN EXPRESS、JCB、Diners Club、銀聯(Union Pay)、Edy、iD、DCC

Other

Q. Please tell me about the room cleaning service for guests staying for two or more nights?
A. We clean guest rooms between 10:00 AM to 14:00 (Last entrance 13:30).
If you  do not need the room cleaning service, please hang "Do not disturb" tag on your room's doorknob. Then, cleaning staffs do not get into your room.

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